Privacy Policy

How Elite Maintenance Services Group collects, uses, discloses, and protects your personal information — and how to access or correct your details.

Introduction

We take a pro-active approach to protecting personal information through voluntary compliance with the National Privacy Principles as they apply to our industry. New provisions in the Privacy Act 1988 (affecting private-sector organisations with annual turnover over $3 million) took effect on 21 December 2001; while not directly bound by them, they apply when we are contracted by a government or other agency to supply a service.

Our Privacy Policy is intended to strengthen client relationships through greater confidence and trust, and to support contract work for larger organisations.

Use and disclosure of information

Personal information will not be used for any purpose other than that for which it was originally collected, unless:

• the individual gives express permission;
• we reasonably believe use or disclosure is necessary to lessen or prevent a serious and imminent threat to any individual's life, health or safety; or
• disclosure is requested by a law-enforcement body.

Collection of information

We collect only the information necessary for Elite's activities, gathered by fair and lawful means. When collecting personal information we take all reasonable steps to ensure you are aware of:

• the identity of the Elite organisation and how to contact us; and
• the purpose for which the information is being obtained.

Data management and security

We take reasonable steps to protect personal information from misuse or unauthorised access, modification or disclosure, including:

• security of electronic data;
• staff induction and training programs; and
• non-disclosure clauses and agreements.

Access and openness

On request, we can provide general information about the type of personal information we hold, how it was obtained, and the purpose for which it is used, disclosed or destroyed. Any errors will be corrected on request.

Our mobile app

Elite Services is our free mobile app for existing Elite customers. It lets you sign in and see the service requests we already hold for you — the status of each job, its details, and your account information. The app is read-only: it cannot be used to book work, make a payment, or send us a message.

What the app collects

• Your email address and password, entered on the sign-in screen and sent securely to our servers to verify who you are.
• A sign-in token, stored in your device's secure keychain or keystore so you stay signed in. It is removed when you log out or delete your account.

That is all the app sends us. Your name, address, job details and prices are shown to you from our records — the app does not gather them from your device.

What the app does not do

• It contains no advertising, no analytics, and no tracking of any kind.
• It does not access your location, camera, photos, contacts, calendar, microphone or files.
• It shares no information with third parties, and we never sell your data.

Deleting your account

You can delete your account from inside the app at any time: open Account, then Delete my account. This permanently anonymises your customer record and signs you out, and it cannot be undone. You can also request deletion without the app — see Deleting your Elite Services account.

Security

All communication between the app and our systems uses encrypted HTTPS connections. Sign-in tokens are held in your device's operating-system secure storage, not in ordinary app files.