Deleting your Elite Services account

Elite Services mobile app — Elite Maintenance Services Group

You can delete your Elite Services account, and the personal information attached to it, at any time. There are two ways to do it.

From inside the app

Open the Elite Services app and sign in.
Tap Account at the top right of the My Jobs screen.
Tap Delete my account, then confirm.

Your account is deleted straight away and you are signed out.

Without the app

If you can't sign in, or you'd rather not use the app, ask us directly:

Call 131580, or
Send us a message through our contact page.

Ask us to delete your Elite Services account. We'll confirm your identity against the details we hold, and action the request within 30 days.

What gets deleted

Deletion is permanent and cannot be undone. Your customer record is anonymised in place: your name, email address, phone number and street address are removed and cannot be recovered, and your sign-in stops working immediately.

What we keep, and why

We retain a de-identified record of work completed, together with any invoices, tax records and insurance-claim documentation we are required to keep under Australian tax and business law — normally for seven years. These records no longer identify you.

What the app collects in the first place

Only your email address and password, sent securely when you sign in, plus a sign-in token held in your device's secure keychain or keystore. The app has no advertising, no analytics and no tracking, and it does not access your location, camera, photos or contacts. Our privacy policy sets this out in full.